Disclaimer: Tinker Tailor / Christine Farion is not liable for any special, incidental, or consequential damages of any nature including, but not limited to, loss of profit and revenue, service interruptions, testing, recalls, costs of substitute products, property damage, personal injury, death, or legal expenses. Customer’s expenses shall not exceed the purchase price paid by Customer for the product.
Postage information
We aim for – but dependant on the postal service – The delivery of your items will be done within two business days if they are sent within our location town or city of Colchester, Nova Scotia area. If it is posted within Nova Scotia, three business days for mailing within a province, and up to 4 business days for shipping to other Canadian provinces.
Mailing to the US through Canada Post takes 4 to 6 business days. International shipping of both standard and non-standard mail is done within 4 to 7 business days.
We aim to get your items to you as quickly as possible – we understand how exciting it is to plan your project and get making!
CANADA: On orders up to $125 within NS We use a flat shipping rate for regular parcels within Canada of CAD$12 depending on the location and may change without prior notice. Orders over $125 will have FREE shipping in NS.
US: Orders to the US has a flat rate of $22.50. Orders over $175 (without coupon use) will have FREE shipping.
REST OF THE WORLD: Orders to other countries have a flat rate of $25.50 and for orders over $195 they qualify for FREE shipping.
Refunds and Returns
This is our refunds and returns policy – but always contact us if you are not satisfied.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. But always contact us as we are happy to talk to it for a satisfactory resolution.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase – typically your order number or email address will suffice.
There are certain situations where only partial refunds are granted:
- Things with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tinkertailor.tech and we will send details of how to send your item to us.
To return your product, please contact us first so we can send details of returning items.
You will may be responsible for paying for your own shipping costs for returning your item. Shipping costs may be non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have an item that is leatherwork or bespoke, to order, or similar, then these sales are final and we will be unable to return them. If you are not satisfied with the item for some reason, please contact us and we can discuss options with you.
Contact us at hello@tinkertailor.tech for questions related to refunds and returns.